These Terms of Use (‘Terms’) govern your access to and use of the GoBongo website (https://gobongo.shop) and the purchase of products through our online store. GoBongo is operated by GoBongo General Trading LLC, incorporated in UAE
Please read these Terms carefully before using our website. By accessing or using GoBongo, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. Eligibility
You must be at least 18 years of age to use this website and make purchases. By using GoBongo, you confirm that you are of legal age and have the legal capacity to enter into a binding agreement. If you are accessing the site on behalf of a business, you confirm you have authority to bind that business to these Terms.
2. Products and Pricing
- All prices on GoBongo are listed in UAE Dirhams (AED).
- Prices are subject to change without prior notice.
- We make every effort to display accurate product information and pricing. In the event of an error, we reserve the right to cancel orders placed at incorrect prices.
- Product images are for illustrative purposes only and may differ slightly from the actual product.
- We reserve the right to limit quantities of any products.
3. Orders and Payment
When you place an order, you are making an offer to purchase products subject to these Terms. GoBongo reserves the right to accept or decline any order.
- Orders are confirmed via email after successful payment.
- We accept payments through the payment methods displayed at checkout.
- Payment information is processed by secure third-party payment gateways. GoBongo does not store your card details.
- All transactions are final unless otherwise stated in our Returns Policy.
4. Shipping and Delivery
- We deliver within the UAE. Shipping timelines and fees are displayed at checkout.
- Delivery timelines are estimates only. GoBongo is not liable for delays caused by courier services, customs, or circumstances beyond our control.
- Risk of loss or damage passes to you upon delivery.
- If a package is undeliverable due to incorrect address information provided by the customer, re-delivery charges may apply.
5. Returns and Refunds
We want you to be satisfied with your purchase. Please contact us at info@gobongo.shop within 7 days of receiving your order if:
- You received a damaged or defective product
- You received the wrong item
Perishable goods and items that have been opened or consumed are not eligible for return unless defective. Refunds will be processed to the original payment method within 7-10 business days of approval.
6. User Conduct
When using GoBongo, you agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to any part of the website or its systems
- Submit false, misleading, or fraudulent orders
- Use automated tools to scrape, copy, or extract data from the website
- Upload or transmit any malicious code, viruses, or harmful content
- Infringe upon the intellectual property rights of GoBongo or any third party
7. Intellectual Property
All content on this website — including text, images, logos, product descriptions, and graphics — is the property of GoBongo General Trading LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without prior written consent.
8. Account Registration
If you create an account on GoBongo, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account. GoBongo reserves the right to suspend or terminate accounts that violate these Terms.
9. Disclaimer of Warranties
GoBongo provides this website and its content on an ‘as is’ and ‘as available’ basis. We make no warranties, express or implied, regarding the website’s availability, accuracy, reliability, or fitness for a particular purpose. We do not guarantee that the website will be error-free or uninterrupted.
10. Limitation of Liability
To the maximum extent permitted by law, GoBongo General Trading LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products, including but not limited to loss of profits, data, or goodwill. Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless GoBongo General Trading LLC, and their officers, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the website, your violation of these Terms, or your infringement of any third-party rights.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of the UAE, without prejudice to any applicable mandatory consumer protection laws.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website following any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.
15. Contact Us
If you have any questions about this Refund and Returns Policy, please get in touch:
GoBongo — a brand of GoBongo General Trading LLC
Email: info@gobongo.shop
Hotline: +971 4509 5923
Website: gobongo.shop