GoBongo (operated by GoBongo General Trading LLC, incorporated in UAE) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gobongo.shop/ and make purchases through our online store.
By using our website, you consent to the data practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely via third-party payment gateways — we do not store card details)
- Order history and preferences
1.2 Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs
- Device type and operating system
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, invoices, and shipping updates
- Respond to customer service requests
- Improve our website and product offerings
- Send promotional emails and offers (you may opt out at any time)
- Detect and prevent fraud or security breaches
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Payment processors to complete transactions
- Shipping and logistics providers to deliver your orders
- Analytics providers (e.g., Google Analytics) to understand site usage
- Legal authorities when required by law or to protect our rights
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Order and transaction data may be kept for up to 7 years in accordance with UAE commercial law obligations.
6. Data Security
We implement industry-standard security measures including SSL encryption, access controls, and secure servers to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites (such as our social media pages on Facebook, Instagram, and LinkedIn). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
8. Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at info@gobongo.shop.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Refund and Returns Policy, please get in touch:
GoBongo — a brand of GoBongo General Trading LLC
Email: info@gobongo.shop
Hotline: +971 4509 5923
Website: gobongo.shop